Mystic Play Privacy Policy
1. Introduction
2. Notice
3. What Information We Collect About You
4. Mobile IDs, Cookies, and Other Tracking Technologies
5. How We Use Your Information
6. How We Disclose Your Information
7. What Choices Do You Have Regarding Our Use of Your Personal
Information?
8. UK, EEA and Swiss Data Protection Rights
9. California Privacy Rights
10. Retention of Personal Information
11. Location of Personal Information
12. Security of Your Personal Information
13. Effective Date; Policy Changes
14. Contact Us
1.Introduction
Mystic Play Games, its partners, parent companies, subsidiaries,
licensees, licensors and affiliates. (collectively, the "Company",
"we" or "us") develop, publish, market and commercialize a variety
of games for use on various platforms, including mobile devices (our
"Applications") through which we offer relating game play and social
gaming services, including the ability to make purchases through the
Applications (collectively, the "Services").
2.Notice
We respect your privacy and are committed to protecting personal
information that you provide in connection with your use of the
Services.
We recommend that you read this Privacy Policy in full to ensure you
are completely informed about your personal information.
This Privacy Policy is intended to provide notice of the Company’s
information practices, including the types of personal information
gathered, how personal information is used and safeguarded, and how
you may control the maintenance and sharing of your personal
information. This Privacy Policy applies to personal information we
collected through our Services and applies to all users of our
Services globally.
3.What Information We Collect About You
We may collect information about you in the following ways: (1)
directly from you, (2) automatically through your use of our
Services, or (3) from third parties. The information we receive
depends on factors such as the Service you’re using, third parties
we partner with or you integrate with, and your privacy settings.
Information that you provide directly
We collect personal information directly from you when you choose to
provide us with this information online and through your other
interactions with us (such as data collected via social media and
any surveys, customer service communications, competitions or other
promotional programs in which you may participate). Certain parts of
our Services ask you to provide personal information when you engage
with the following services: Account creation, customer service
information and purchase of goods/services.
Information that we collect indirectly
We collect your personal information indirectly, including through
automated means from your device when you use our Services. Some of
the information we collect indirectly is captured using cookies and
other tracking technologies, as explained further in the "Mobile
IDs, Cookies, and Other Tracking Technologies" section below.
Information from third parties
We also collect your personal information from third party sources,
for example:




We do not collect any special categories of personal information, as
defined by the GDPR, about you, such as health-related information
or information about your race or ethnicity, or sexual orientation.
We do receive the following “sensitive personal information,” as
defined by certain U.S. state privacy laws: communications
information, which are the content of your communications when you
use our Services to send messages to others.
When you are asked to provide personal information, you may decline.
And you may use web browser or operating system controls to prevent
certain types of automatic data collection. But if you choose not to
provide or allow information that is necessary for certain services
or features, those services or features may not be available or
fully functional.
4.Mobile IDs, Cookies, and Other Tracking Technologies
We may use cookies, including Flash cookies, transparent GIFs (also
called “web beacons”), mobile analytics and advertising IDs,server
log analysis and other tracking technologies (collectively,
"Cookies"), currently existing and as they are developed, to operate
our Services, enhance your experience with our Services, and to help
collect information, such as information about your use of our
Services, identifiers, and device information.
Mobile analytics and advertising IDs are generated by operating
systems for mobile devices (iOS and Android) and can be accessed and
used by apps in much the same way that websites access and use
cookies. Our apps contain software that enables our third-party
analytics and advertising partners to access the mobile IDs.
No mobile information will be shared with third parties/affiliates
for marketing/promotional purposes. All other use case categories
exclude text messaging originator opt-in data and consent; this
information will not be shared with any third parties.
5.How We Use Your Information
We use the personal data we collect for purposes described in this
privacy statement or otherwise disclosed to you. For example, we use
personal data for the following purposes:
-To deliver Applications and provide our Services to you, to
communicate with you about your use of our Applications and
Services, to respond to your inquiries, to fulfill your orders, and
for other customer service purposes.
-To tailor the content and information that we may send or display
to you, to offer location customization, and to otherwise
personalize your experiences while using the Site, Applications, or
our Services.
-Where permitted by law, and in accordance with all applicable terms
and conditions, for marketing and promotional purposes. For example,
we may use your information, such as your email address, to email
you news and newsletters, special offers, and promotions, or to
otherwise contact you about products or information we think may
interest you. We may also use the information that we learn about
you to determine where to assist us in advertising our Applications
and Services.
-To better understand how users access and use our Applications and
Services, both on an aggregated and individualized basis, in order
to improve our Applications and Services, analyze player traffic and
activity, respond to user desires and preferences, and for other
research and analytical purposes. -As required or permitted by law.
We also use your information for communication, such as to respond
to Customer Support inquiries, keep you informed of your in- game
activity through the Applications and let you know about in-game
status and promotions. While we do not retain personal information
for longer than is necessary for either our purpose or to comply
with legal requirements or recommendations, the length of time we
retain your information generally depends on why we collected it and
how we use it.
6.How We Disclose Your Information
We may disclose or publish aggregated information (information about
you and other players collectively that is not intended to
specifically identify you) and other non-personal information about
our players for industry analysis, demographic profiling, marketing,
analytics, advertising, and other business purposes.
In addition, we may share your information (which may include
personal information) with third parties or allow third parties to
collect this information from our Site, Applications or Services
under the following circumstances:
-to third party vendors, service providers, contractors or agents
who perform functions on our behalf, such as payment processors,
game play analysts, services hosts, customer service providers and
marketing companies;
-with your consent;
-as part of a corporate transaction or proceeding such as a merger,
financing, acquisition, bankruptcy, dissolution, or a transfer,
divestiture, or sale of all or a portion of our business or assets;
-in order to comply with the law, a judicial proceeding, court
order, or other legal process, such as in response to a court order
or a subpoena;
-to other users of the Applications and Services in any post you
make in any public forum offered by us or through the Applications;
-to protect us or our users to investigate, prevent, or take action
regarding illegal activities, suspected fraud, situations involving
potential threats to the safety of any person, violations of our
Terms of Service or this Privacy Policy, or as support or evidence
in any dispute or litigation in which we are involved.
7.What Choices Do You Have Regarding Our Use of Your Personal
Information?
We may send periodic promotional or informational emails to you. You
may opt-out of promotional emails by following the opt-out
instructions contained in the e-mail. Please note that it may take
up some time for us to process opt-out requests. If you opt-out of
receiving promotional emails, we may still send you e-mails about
your account or any Services you have requested or received from us.
If you want to request to review, delete, or change the information
we have about you; request that we no longer make active use of your
information; or if you have additional questions, please send an
email to us at [email protected] with your request and
identifying information in the body of the email, including your
first name, last name, e-mail address or login name you use to
access our Application and Services. We will respond to your email
as soon as possible. Please note that certain records, for example
those relating to payments or customer service matters, will be held
for legal and accounting purposes. If you have previously allowed us
to access your precise geolocation data or receive push
notifications through your device, you can stop making precise
geolocation available to us or receiving push notifications by
visiting your mobile device's settings for the relevant Application
or in some cases, through the Application itself. In some instances
you can also stop or limit the type of device IDs or cookies you
allow (See our Information Mobile IDs, Cookies, and Other Tracking
Technologies above).
8.UK, EEA and Swiss Data Protection Rights
If the processing of personal information about you is subject to UK
or European Economic Area (EEA) or Swiss data protection law, you
have certain rights with respect to that data:







We respond to all requests we receive from individuals wishing to
exercise their data protection rights in accordance with applicable
data protection laws.
9.California Privacy Rights
If you are a California resident and the processing of personal
information about you is subject to the California Consumer Privacy
Act ("CCPA"), you have certain rights with respect to that
information.
Right to Know. You have a right to request that we disclose to you
the personal information we have collected about you. You also have
a right to request additional information about our collection, use,
disclosure, or sale of such personal information. Note that we have
provided much of this information in this privacy statement. You may
make such a "request to know" by contacting us at
[email protected].
Right to Request Deletion. You also have a right to request that we
delete personal information under certain circumstances, subject to
a number of exceptions. To make a request to delete, you may email
us at
[email protected].
Right to Opt-Out. Note that the CCPA defines "sell" and "personal
information" very broadly, and some of our data sharing described in
this privacy statement may be considered a "sale" under those
definitions. In the past 12 months, we have sold cookie IDs, device
IDs, and IP addresses. To opt-out from "sales" of personal
information, please visit our "Do Not Sell My Personal Information"
page. We do not knowingly sell the personal information of minors
under 16 years of age.
You may designate, in writing or through a power of attorney, an
authorized agent to make requests on your behalf to exercise your
rights under the CCPA. Before accepting such a request from an
agent, we will require the agent to provide proof you have
authorized it to act on your behalf, and we may need you to verify
your identity directly with us.
Further, to provide or delete specific pieces of personal
information we will need to verify your identity to the degree of
certainty required by law. We will verify your request by asking for
your name and your email address or the username associated with
your account.
Finally, you have a right to receive notice of our practices at or
before collection of personal information, and you have a right to
not be discriminated against for exercising these rights set out in
the CCPA.
Additionally, under California Civil Code section 1798.83, also
known as the "Shine the Light" law, California residents who have
provided personal information to a business with which the
individual has established a business relationship for personal,
family, or household purposes ("California Customers") may request
information about whether the business has disclosed personal
information to any third parties for the third parties' direct
marketing purposes. In general, if the business has made such a
disclosure of personal information, upon receipt of a request by a
California Customer, the business is required to provide a list of
all third parties to whom personal information was disclosed in the
preceding calendar year, as well as a list of the categories of
personal information that were disclosed. California Customers may
request further information about our compliance with this law by
e-mailing [email protected].
Please note that businesses are required to respond to one request
per California Customer each year and may not be required to respond
to requests made by means other than through the designated email
address.
California residents under the age of 18 who are registered users of
online sites, services, or applications have a right under
California Business and Professions Code Section 22581 to remove, or
request and obtain removal of, content or information they have
publicly posted. To request that we remove content or information
you have publicly posted, email us at [email protected].
Please be aware that your request does not guarantee complete or
comprehensive removal of content or information posted online and
that the law may not permit or require removal in certain
circumstances.
10.Retention of Personal Information
We retain personal information for as long as necessary to provide
the services and fulfill the transactions you have requested, comply
with our legal obligations, resolve disputes, enforce our
agreements, and other legitimate and lawful business purposes.
Because these needs vary for different information types in the
context of different services, actual retention periods can vary
significantly based on criteria such as user expectations or
consent, the sensitivity of the data, the availability of automated
controls that enable users to delete data, and our legal or
contractual obligations.
Details of retention periods for different aspects of your personal
information are available from us on request by contacting us using
the contact details provided under the “Contact Us” heading below.
11.Location of Personal Information
The personal information we collect may be stored and processed in
your country or region, or in any other country where we or our
affiliates, subsidiaries, or service providers process data. The
storage locations are chosen to operate efficiently and improve
performance. We take steps with the intent of processing and
protecting as described in this Privacy Policy wherever the data are
located.
Location of Processing European Personal Information. Where we
transfer your personal information to countries and territories
outside of the European Economic Area, Switzerland and the UK, which
have been formally recognised as providing an adequate level of
protection for personal information, we rely on the relevant
“adequacy decisions” from the European Commission and “adequacy
regulations" (data bridges) from the Secretary of State in the UK.
Where the transfer is not subject to an adequacy decision or
regulations, we have taken appropriate safeguards to ensure that
your personal information will remain protected in accordance with
this Privacy Policy and applicable laws. The safeguards we use to
transfer personal information are in the case of both our group
companies and third party service providers and partners, the
European Commission’s Standard Contractual Clauses as issued on 4 June 2021 under Article 46(2), including the UK
Addendum for the transfer of data originating in the UK.
Our Standard Contractual Clauses entered into by our group companies
and with our third party service providers and partners can be
provided on request. Please note that some sensitive commercial
information will be redacted from the Standard Contractual Clauses.
12.Security of Your Personal Information
We have implemented commercially reasonable precautions designed to
protect the information we collect from loss, misuse, and
unauthorized access, disclosure, alteration, and destruction. Please
be aware that despite our best efforts, no data security measures
can guarantee 100% security.
You should take steps to protect against unauthorized access to your
password, mobile device and computer by, among other things,
choosing a robust password that nobody else knows or can easily
guess and keeping your password private. You should never share your
password with anyone or use the same password with other sites or
accounts.
13.Effective Date; Policy Changes
Each time you use our Services, the current version of the Privacy
Policy will apply. Accordingly, when you use our Services, you
should check the date of this Privacy Policy (which appears at the
top of the Privacy Policy) and review any changes since the last
version.
This Privacy Policy is subject to change from time to time. Unless
stated otherwise, our current Privacy Policy applies to all
information that we have about you. If we make material changes to
the Privacy Policy, we will provide notice or obtain consent
regarding such changes as may be required by law.
14.Contact Us
To contact us with your questions or comments regarding this Privacy
Policy or the information collection and dissemination practices of
the Site, Applications or Services, or to contact our Data
Protection Officer, please email us at [email protected].